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Question: Is this site secure? Answer: Yes this site and all information you provide us is secure through SSL. ............................................................................................................................................................. Question: How do I know this site and all my information is secure? Answer: On all pages of this site that require customer input will be two things to look for. The first will be a picture of a yellow padlock on the lower right hand corner of your browser page. The second is in the address changing from "http://" to "https://". The added "s" stands for "secure". ............................................................................................................................................................. Question: Will my email address be added to spam mail? Answer: Your email address will NEVER be used for spam. ............................................................................................................................................................. Question: Does Smoke Rise Farm Pet Cemetery share any information it receives? Answer: Under no circumstances do we ever share any information you provided Smoke Rise Farm Pet Cemetery. ............................................................................................................................................................. Question: How long will it take to receive my order? Answer: Most orders will be shipped within 2 weeks. ............................................................................................................................................................. Question: Will I know the status of my order? Answer: You will receive a confirmation email giving you the status of your order, along with the tracking number. This number can be used to track your order at www.ups.com. ............................................................................................................................................................. Question: How do I know what size urn to buy for my pet? Answer: In most cases, 1 cu. inch is equal to 1 pound of pet weight. It depends greatly on the processing equipment used to breakdown the cremains into ashes. Click Here or call us at 817-444-2221 if you have any questions. ............................................................................................................................................................. Question: I want to make burial or cremation arrangements before my pet dies. Can you help me? Answer: Yes, call us at 817-444-2221. ............................................................................................................................................................. Question: Can I return the product if I'm not satisfied? Answer: Yes, you may return your merchandise within 30 days of receipt. Ship prepaid to 11330 Mountain View Drive, Azle, TX. 76020 in the original box and packing material. Enclose a copy of your packing slip and a copy of your freight receipt for the package being returned. You will be refunded within 30-days from our receipt date. (exclusion: merchandise must be returned in the same condition as was sent to you in order to receive full refund. We only pay freight one way). ............................................................................................................................................................. Question: Can you supply me with an urn that is not listed on your website? Answer: There is a very good chance that we can. Call us at 817-444-2221, or Click Here and give the description of the urn you are in search of. ............................................................................................................................................................. Question: Can I get my urn engraved? Answer: Yes. We have in-house engraving capability. In some cases we are unable to engrave directly on to the urn, however we offer optional engraved brass name plates that can be displayed with your urn. ............................................................................................................................................................. Question: Will every urn look exactly alike? Answer: Not necessarily. The handcrafted workmanship and unique look of the material will seldom give the exact match from the wood, marble and onxy urns. That is what is unique about these urns. Each has its own built in natural beauty. ............................................................................................................................................................. Question: Can I remove my ashes after the urn has been sealed? Answer: That depends. Some urns are permanently sealed and would require damage to the urn in order to remove the ashes. If this concerns you be sure to ask how the urn is sealed, and if the seal is permanent. ............................................................................................................................................................. Question: Do I put the plastic bag into the urn or do I empty the contents directly into the urn? Answer: Depends on the urn. Urns with a small mouth will more than likely require that you pour the ashes in the urn. ............................................................................................................................................................. Question: If I do not feel comfortable transfering my ashes into the urn can I get assistance? Answer: If you live in the Ft.Worth, TX. area you can bring your ashes to us and we will transfer them to your purchased urn (while you wait). ............................................................................................................................................................. Webmaster This page copyright © 2003 Smoke Rise Farm & smokerisefarmpetcemetery.net. All rights reserved. |
